FAQs / What if I don’t get the discount when I enter my membership number on the app?

We’re sorry we can’t find your Vitality membership number. Please check and try again. You can find your membership number in the Vitality Member Zone. 

If you’ve recently joined Vitality, your membership number may not have been transferred to the team at Juno yet. Please try again in 48 hours. 

If you’re still experiencing problems after 48 hours, please contact us at