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Frequently Asked Questions

Getting Started

What does Juno treat?

Juno covers and advises on a huge variety of child healthcare concerns. Whether your child is having trouble with their skin, development, behaviour, injury or infection, Juno’s network of highly qualified paediatricians are here to help.

If your child requires a physical assessment, our paediatricians can refer you to get the very best care possible.

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How do I start a conversation with a paediatrician?

Simple. After logging into Juno or opening the app, you will be able to directly start a conversation with a UK qualified paediatrician.

Tap the pink “Contact a specialist” button and choose the child you have a concern about or create a new children’s profile. You will then be able to describe your child’s symptoms or your concerns and add an image to it. Don’t worry, if you forget something you can always let the specialist know later in the conversation. 

After sending your enquiry, a specialist will join your private chat as soon as possible. You can leave the app while you are waiting and we will notify you as soon as the specialist is with you.

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How do I create a profile for my child?

Easy-peasy. When starting a conversation with a paediatrician you are either able to select an existing child profile or create a new one.  

After tapping “Contact a specialist”, select your child’s gender before going on to enter their full name, date of birth, medical history and the name of their registered GP.

You are then able to enter your message to the paediatrician.

In case you want to edit your children’s profile or add more details to it, you can always come back to them anytime. Go to the profile section of the Juno app and select the profile you want to edit.

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How do I log in to Juno?

It couldn't be easier. After downloading the app, you will be able to create your personal profile. You have the option to either log in with your Apple ID or your phone number. 

Login with your Apple ID: choose to login with your Apple ID and confirm it by either entering your password or use your Face ID or fingerprint.

Login with your phone number: after adding your phone number you will receive a verification code - simply enter the code and you are all set.

After that, you need to accept our Acceptable Use Policy and Privacy Policy before going on to enter your email address, your name and your home address.

And that's it. You are ready - let's start your first conversation!

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How do I download Juno?

Hurry! Juno is free to download on iOS for a limited time only.

Simply head over to the App Store and search for “Juno”, then click download. After the download is completed you will be able to open the app and begin creating your profile.

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Pricing

How do I cancel the free trial?

Effortlessly. To cancel your free trial head over to the settings on your device, then select “iTunes & App Store”. Tap on your Apple ID, select ”View Apple ID” and click “Subscriptions”. 

Find Juno in your subscriptions and tap on it, before clicking on “Cancel subscription”. Simply confirm your cancellation and your free trial is now cancelled.

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How much does Juno cost?

We're glad you asked. Juno offers a 14 day free trial to all of our users - we want to make sure you can test the app out and discover all the benefits before you commit to anything. 

When starting the 14-day free trial, you have the option to choose either a monthly or yearly subscription. When choosing the monthly subscription, you will be billed £9.99 per month, choosing the yearly subscription means you will be billed £49.99 per year - saving you over 58%!

You have the option to cancel your free trial at anytime during these 14 days and you won’t get charged anything. To learn how to cancel your free trial click here.

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Security & Paediatricians

What does Juno treat?

Juno covers and advises on a huge variety of child healthcare concerns. Whether your child is having trouble with their skin, development, behaviour, injury or infection, Juno’s network of highly qualified paediatricians are here to help.

If your child requires a physical assessment, our paediatricians can refer you to get the very best care possible.

Read more

Can Juno's clinicians refer me to another specialist?

Yes they can. If our paediatricians feel that your child's health would benefit, they can refer you to a private practitioner.

There are a number of specialists that excel in different categories. Whether it's skin related, development, injury or infection, Juno is there to point you in the right direction and give the best possible guidance.

Look out for our notifications. Juno will send out messages when different Paediatric specialists are on call. Meet some of specialists and view their bio on our parents page.

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Can Juno provide prescriptions?

Not yet. Our paediatricians cannot prescribe any form of medication for your child. To get any prescriptions or medication you will need to ask your GP.

For the time being, Juno is a second-opinion service for all the parents seeking reliable guidance and advice on their child's health, whenever they need it.

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Can I still use my GP if I download Juno?

Certainly. Juno acts as a specialist service when you need quick and reliable contact with a highly qualified child healthcare consultant. Your GP remains the same and you can still go for doctor appointments at your local surgery.

All Juno's paediatricians meet the highest medical requirements, you can meet some of them on our parents page.

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Am I talking to a real person on Juno?

Absolutely. 100%. Unlike other apps, when you start a conversation you will always be talking to one of our highly qualified medical specialist and never to a robot.

We want to make sure that your experience on Juno is authentic, giving you the personalised care you need. Our paediatricians will handle each conversation like a real-life consultation in a doctor's office.

To learn more about their qualifications click here.

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How qualified are the Paediatricians?

Fear not. All Paediatricians on Juno are UK registered with the GMC (General Medical Council) and have MRCPCH (Membership of the Royal College of Paediatrics and Child Health).

We only work with highly trained paediatricians and all conversations will be taken or supervised by a Consultant paediatrician.

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Other

How do I make a complaint?
Juno regard complaints concerns and compliments as valuable feedback. It helps us learn from your experiences and make improvements to the services we provide.

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When is Juno going to be available outside of the UK?

Watch this space! We think that the problem Juno is solving is not only present in the UK, but for parents all over the world. When it comes to child healthcare, everyone deserves better access to quick medical advice, when they need it most.

We are currently working hard to make Juno available in other countries while maintaining the highest standards of security, service and satisfaction.

So keep your eyes peeled for the next countries we are launching in and sign up to our Juno Newsletter.

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