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Juno Guide: Getting Started

A guide in how to use Juno from a new parent perspective.

By Juno

Sure, I was sceptical at first. ‘Instant access to a network of highly qualified child healthcare specialists from your phone’. Could that really be true? However, after trying Juno for myself I can now say I am no longer a sceptic, but a believer. That is why I created my own guide on how to use Juno.


Getting started couldn’t be easier. Juno is simple to use, reassures you every step of the way and directs you straight to great child health advice. Here is my step-by-step guide to help you get started on your own Juno journey.

Step 1 – Discovery & Download

I’m a part of a baby group on WhatsApp. We all became new mums around the same time so it’s a safe space for advice and tips on parenthood. One of the mums said her daughter was ill over the weekend and suggested an app called Juno helped her almost instantly. The whole idea sounded inspiring! I went on the App Store and downloaded Juno right away, not thinking I would have to use it any time soon.


“This app is just Brilliant!!! I honestly can’t recommend it enough. I contacted the paediatrician who came back to me within 5 mins and was very thorough and saved me a trip to A&E.” – Review by Wakelin88.

Step 2 – Signing Up

Sooner came much quicker than I thought, my son was poorly over the weekend and I couldn’t get a GP appointment until Monday. I suddenly remembered my friend using Juno, so I thought I would give it a try. Initially, I was a bit worried about giving my phone number and email to a company I didn’t know, I wasn’t in the market for spam. But I was reassured on every single screen about the legitimacy of the service and in just a minute I was signed up. Easy as that.

“My son had a cough and I contacted a doctor through this app. It was reassuring particularly now that getting an appointment with my GP is difficult.” – Review by SonsolesML.

Step 3 – Create your account

Before contacting a specialist, I had to create an account for my son. I was anticipating long and arduous documents to filter through, but the process couldn’t be easier. I filled in our current GP information, my son’s medical history and allergies and that was it. It wasn’t too long or short, but just the right information that made me feel secure. I was happy knowing the doctors had this information readily available when I talked to them.

“It’s a great alternative to visiting a GP or paediatrician. Juno is an easy way to speak to a specialist in a few minutes and online, which is particularly convenient and reassuring during Covid.” – Review by Paul Lehair

Step 4 – Asking a Specialist

After creating my son’s account, I was immediately offered to contact a specialist. I described my son’s symptoms, sent the message and waited for a response. I had no idea how long I would be waiting for, but I was cautiously optimistic. Only 5 minutes later, I was messaging a specialist paediatrician! Once the conversation had started, I tapped on their name to read their work history, bio and credentials. It was hugely comforting to know that I was speaking to a real person and not just a computer.

Step 5 – Reassured in moments

After a short discussion on the app, the doctor gave me some great advice and eased my concerns. What else can I say? Every part of Juno was incredibly easy, fast and reassuring. Given all the current restrictions with COVID, going into hospital isn’t very alluring or even feasible. Juno gave me a quick and reliable second opinion and saved me a trip to A&E. I hope this guide has been useful to help you get started and learn more about the brilliance of Juno!

“Highly recommend this app! When my son fell ill over the weekend and I was extremely concerned, I managed to speak with a paediatrician through Juno who responded within minutes with really helpful advice! Would definitely be using this again in the future!” Review by EC-Oscar6.

Download Juno for IOS or Android now.