Menu

JUNO Terms and Conditions and Acceptable Use Policy

These terms and conditions apply to the use of this Website and the Juno App and by accessing this Website and the App you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access the Website or the App.

Before you join the Juno service, if you have any questions relating to these terms and conditions, please contact our Customer Service team by e-mail to support@hellojuno.co.uk, or call us on +44 (0) 3300 970 165

Our Mission

To enable every parent to receive the trusted information they need about the health and wellbeing of their child when they need it. 

We think access to expert paediatric information should be instant and trusted. That’s why we made Juno, to give parents peace of mind and to help parents care for the children’s health with confidence. 

Definitions

App: means the Juno App for Apple, Android or Web

Conditions: means these terms and conditions

Service: means the Juno Advice Service.

Users: means the users of the Website and App collectively

We/us:  means Forward Clinical Ltd trading as Juno

Website: means the website located at https://hellojuno.co.uk/

You: means a user of this Website and App collectively

Access

You are provided with access to this Website and App in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

The Personal Information which you are required to provide when you register as a customer is true, accurate, current, and complete in all respects; and that you will notify us immediately of any changes.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

The information and images you provide will be treated with the strictest of confidence. The clinicians  that provide advice will use it to create patient records for you and/or your child. 

You can obtain a copy of the data we hold of you at any time free of charge by requesting it in writing by following our subject access procedure.

We never use any of the information you provide for marketing purposes without your consent and we never sell it to third parties.

We may use your anonymised information for audit and testing purposes. This is to maintain safe practice and to enable service improvement.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website and the App, or the use by any other person accessing the Website or App using your account and/or your Personal Information.

Our rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this Website and/ or App (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website and the App; and/or

Change the Conditions from time to time, and your continued use of the Website and the App (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website and the App.

Privacy and cookies

To view our privacy policy and cookies policy, please use the following links: https://hellojuno.co.uk/privacy-policy/

Juno Advice Service

The Juno Advice Service operates from 8 am to 8pm. This service is message-based, with the option to share images and attach other file types. When you contact a healthcare professional detailing the concern you need advice on, you will be placed in a queue and the next available healthcare professional  will initiate the chat. The conversation will be asynchronous, and if you do not reply to the healthcare professional for 1 hour then the conversation will be closed.

The Juno clinicians strive to respond to you as soon as possible. Our typical response time is within ten minutes although it may take a little longer when the service is particularly busy.

Membership and Cancellation

Juno has a minimum membership period of one month. The agreed monthly membership fee must be paid either by monthly instalments or can be paid annually in advance. Initial monthly payment must be paid at the time of joining, or at the time of the free trial ending, if applicable. After the minimum term, your membership will continue a monthly rolling basis. If you wish to cancel after the minimum term, you may do so by cancelling the subscription in the App Store on your device, or giving 30 days’ notice by email to support@hellojuno.co.uk. Forward Clinical Ltd trading as Juno reserves the right to amend or withdraw this offer with the right to a refund at the date of amendment or withdrawal. 

You have the right to cancel your membership within 14 days of signing up. To cancel, email us at support@hellojuno.co.uk 

The Juno Service

The Service is for users in the United Kingdom only. This service is suitable for those aged 18 or over. 

The use of the Service is dependent on the accurate provision of data and information provided by the User. The User is solely responsible for the data entered by them into the Service. Erroneous input from the User may produce inaccurate information being passed to the Doctor . You are ultimately responsible for the information you provide. Juno healthcare professionals will not have access to previous conversations the User has had on the Service and advice is dependent on the information provided by the User at the time of starting a new conversation. 

When using the Service, you agree:

  • To only use it for your needs and/or the needs of your dependent minors
  • To follow instructions provided by the App/Website
  • To share with your GP any advice and guidance received on Juno when appropriate to do so  
  • To behave in an honest and responsible fashion having reasonable regard to the implications of providing false data or information
  • If you have any doubts about your immediate health condition either arising from the output of the Juno Service or otherwise you should seek the immediate assistance of a health professional. 
  • Juno is not a substitute for your primary care provider and you should contact your GP immediately should your condition change or your symptoms worsen (if you are not registered with a UK doctor you should contact your local walk-in centre or hospital for advice).
  • If you have a medical emergency, you should not use this service and instead you should call 999 or visit your local Accident and Emergency Department.
  • NHS 111 can be contacted from 8pm-8am, when Juno is closed/non-operational

General terms

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall always remain vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website and App is made available for your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works of such material and content.

Compliance with laws

The Website and App may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavour to verify the accuracy of any information we place on the Website and App, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website and App, or any transaction that may be conducted on or through the Website and App including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website and App will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. 

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

For any queries regarding our service, please contact us via email, phone or post.

The Juno company details are:

Forward Clinical Ltd trading as Juno 300 St John Street, London, EC1V 4PA – ICO: ZA237861 – VAT: 259514188 – Company number: 10420044

Telephone: +44 (0) 3300 970 165

Email: support@hellojuno.co.uk